Service · Customer & Employee Experience

Improve your customer and employee experience.

Voice AI agents, coaching, and conversation intelligence. Quality at scale, every channel.

What changed in 2026

Conversational AI has crossed from novelty to mandate.

91%
of customer-service leaders cite executive pressure to deploy AI
Gartner 2026
$0.30
voice AI per interaction (vs $17 live agent)
Industry 2025
60-80%
Tier-1 contact deflection at top voice deployments
Industry 2025
1/3
of brands rolling out AI self-service will fail in 2026
Forrester 2026
What we ship

Production-grade voice and conversational systems.

Designed workflows, not flow editors

Intent recognition, retrieval, tool invocation, hand-off thresholds, escalation logic, post-call analysis. All first-class components.

Agents that resolve, not just talk

Wired into backend systems through governed integrations. The agent answers AND completes the action.

Conversation intelligence on every call

Not a 1-2% manual QA sample. 100% coverage, feeding real-time copilots and continuous quality scoring.

Outcome-priced engagements

Scoped to deflection rate, CSAT, and average handle time. Not effort. Working software every two weeks, then Managed Ops.

Delivered via Voice AI Workflow Builder.

Offerings & accelerators

Our Customer & Employee Experience service is delivered through specific offerings, each scoped, fixed-price, and powered by accelerators we've built across customer engagements.

Voice AI Workflow Builder

Production voice agents for sales coaching, customer support, learning. Multi-model orchestration.

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Customers we have built this for

Production customers whose work proves the capability.

Voice-AI tutoring

Voice-AI personalized tutoring at scale, every learner gets a one-on-one AI tutor that adapts to their pace, gaps, and progress.

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Education (30,000+ courses)

AI sales coaching and conversation intelligence for the inside-sales team, every call analyzed, every coach action grounded in evidence.

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Healthcare conversation intelligence

HIPAA-compliant caller-desk audio pipeline with AI summarization at 95%+ accuracy, designed to scale to 10K concurrent calls without scaling QA headcount.

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U.S. autonomous AI telehealth provider

Patient-facing AI chat grounded in the practicing physician's clinical knowledge, end-to-end automated, with policy-driven guardrails enforcing safety boundaries.

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Where this applies

Across our two industry specializations (Healthcare and Education) plus cross-industry customer-specific engagements.