What it is
Reference architecture + implementation services for active voice agents (sales coaching, training, customer support) on foundation models + agentic orchestration + speech-to-text + text-to-speech. Multi-model orchestration so the right model handles each interaction.
Make money for the customer
- 10-25% conversion lift from consistent coaching quality at scale (28% vs 22% control, Allego/Outreach)
- 20-30% ramp time reduction for new sales hires (up to 67% best-case)
- Revenue-per-rep capacity uplift: one senior coach covers 3-5x more reps
Save money for the customer
- Human coach hour replacement; QA from 5-10% spot-check to 100% AI-evaluated
- 40-60% Tier-1 support deflection (Zendesk/Salesforce median 41%, top quartile 58%)
- Avoided $1-2M / 6-12 months DIY voice AI build vs $90-200K / 6-10 weeks implementation
Customer proofs
Education (30,000+ courses), Voice-AI tutoring, Healthcare conversation intelligence
AWS service surface
Capability: foundation models, agentic orchestration, speech-to-text, text-to-speech, knowledge bases
AWS strategic angle
Drives foundation-model + agentic-orchestration + speech consumption